Terms & Conditions

Last updated: 28 August 2025

Welcome to Taxi Melbourne 13 (taxi-melbourne13.com.au). By accessing our website or booking a service with us, you agree to the Terms & Conditions below. Please read them carefully.

1. Service Overview & Availability

• We provide taxi services across Melbourne and surrounding suburbs, including airport transfers, local trips, group transfers, corporate travel, and parcel delivery.
• Services operate 24 hours a day, 7 days a week, subject to driver and vehicle availability.
• Actual pickup and drop-off times may be affected by traffic, weather, road closures, or other unforeseen events.

2. Bookings & Confirmation

• Bookings can be made online via our website or by phone. Please provide accurate contact details, pickup time, and location.
• Booking Confirmation: All bookings are subject to driver and vehicle availability. Your booking is confirmed only when you receive a confirmation message (SMS, call, or email) from Taxi Melbourne 13.
• For airport transfers, please allow adequate time for traffic and security procedures. Include your flight number so we can monitor arrival changes where possible.

3. Fares, Surcharges & Payments

• Fares may be calculated based on distance, time, and applicable surcharges (e.g., airport fees, tolls, late-night/public holiday surcharges, waiting time, extra luggage, or larger vehicles for groups).
• We offer transparent pricing with no hidden costs. Any applicable surcharge will be communicated where possible before or during booking.
• Accepted payment methods may include cash, card, and approved digital payments. A receipt can be provided on request.

4. Cancellations, No-Shows & Refunds

• Free Cancellation: Cancel at least 1 hour before the scheduled pickup to avoid fees.
• Late Cancellation / No-Show: A fee up to the minimum fare (or reasonable costs incurred) may apply if you cancel within 1 hour of pickup time or if the driver arrives and cannot locate you after reasonable attempts to contact you.
• Refunds (if applicable) will be processed to the original payment method.

5. Passenger Responsibilities

• Be ready at the pickup location at the scheduled time. Keep your phone available for driver contact.
• Seatbelts must be worn where fitted. Children must be secured according to applicable child restraint laws.
• Please treat drivers and vehicles with respect. You may be liable for reasonable costs due to damage, excessive soiling, or cleaning requirements.
• Declare special requirements (e.g., extra luggage, mobility needs) during booking so we can allocate a suitable vehicle where available.

6. Our Responsibilities

• Provide licensed drivers and well-maintained vehicles.
• Deliver professional, courteous service and make reasonable efforts to be on time, subject to conditions beyond our control.
• Handle bookings, complaints, and lost property enquiries with care and within a reasonable timeframe.

7. Lost Property

If you believe you left an item in a vehicle, contact us with your trip details (date, time, pickup, drop-off). We will make reasonable efforts to assist in locating items; however, Taxi Melbourne 13 is not responsible for items left in vehicles.

8. Liability

To the maximum extent permitted by law, Taxi Melbourne 13 is not liable for indirect or consequential losses, or for delays caused by events beyond our control (including traffic, weather, accidents, or road closures). Nothing in these Terms limits consumer rights under the Australian Consumer Law.

9. Privacy & Data

• We collect only the information needed to provide our services (e.g., name, contact details, pickup/drop-off, and booking notes).
• We do not sell personal data. We use it to manage bookings, provide customer support, and meet legal obligations.
• For full details on data collection, storage, cookies, and your rights, please see our Privacy Policy.

10. Website Use

• Content on this website is provided in good faith for general information and booking purposes. We aim for accuracy but do not guarantee completeness of third-party information (e.g., maps or flight data).
• Do not misuse the site (e.g., attempt to disrupt, introduce malware, or scrape content).

11. Changes to Services or Terms

We may update services, pricing, surcharges, or these Terms from time to time. The current version will always appear on this page with the “Last updated” date.

12. Complaints & Feedback

If you have a complaint or feedback, please contact us with your trip details. We will review and respond within a reasonable time.

13. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

Taxi Melbourne 13
Melbourne, VIC, Australia
Website: taxi-melbourne13.com.au
Email: info@taxi-melbourne13.com.au
Phone: +611300465998