Privacy Policy

Last updated: 28 August 2025

Taxi Melbourne 13 (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (taxi-melbourne13.com.au) or our services.

1. Information We Collect

We collect only the information necessary to provide our taxi services efficiently and safely:

• Booking Information: Name, pickup and drop-off locations, date and time of ride, flight numbers (for airport transfers), and special requirements.
• Contact Information: Phone number and email address for booking confirmations and communication.
• Payment Information: Payment details (credit/debit card, digital payment identifiers) for processing bookings.
• Feedback and Reviews: Optional ratings or comments about the service.
• Website & Device Data: IP address, browser type, device info, and cookies for website functionality and analytics.

2. How We Use Your Information

• To confirm, manage, and provide your bookings efficiently.
• To communicate with you regarding ride details, delays, or changes.
• To process payments and issue receipts.
• To improve our services, website, and customer experience.
• To comply with legal obligations and safety regulations.
• To send optional marketing communications, promotions, or offers only if you have opted in. You can unsubscribe at any time.

3. How We Store & Protect Your Data

• All personal and payment data is stored securely using encryption and access-controlled systems.
• Only authorized personnel have access to personal data necessary for service delivery.
• We retain personal data only as long as needed for business operations, legal, or tax purposes.

4. Sharing Your Information

• We do not sell or rent your personal data to third parties.
• We may share information with trusted service providers (e.g., payment processors) strictly to deliver services.
• We may disclose information if required by law, court order, or regulatory authority.
• Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

5. Cookies & Website Tracking

• We use cookies to enhance your website experience, remember preferences, and analyze traffic for improving our service.
• Cookies do not collect sensitive personal information unless you provide it voluntarily.
• You can disable cookies via your browser, but some site functionality may be affected.
• By using this site, you consent to our use of cookies in accordance with this policy.

6. Your Rights

• You can request access to your personal information we hold, correct any inaccuracies, or request deletion where allowed by law.
• You can unsubscribe from marketing communications at any time.
• To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware we have inadvertently collected data from a minor, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “Last updated” date.

9. Contact Us

Taxi Melbourne 13
Melbourne, VIC, Australia
Website: taxi-melbourne13.com.au
Email: info@taxi-melbourne13.com.au
Phone: 1300465998