Cancellation & Refund Policy

Last updated: 28 August 2025

At Taxi Melbourne 13 (taxi-melbourne13.com.au), we understand that plans may change. This policy explains our rules regarding cancellations and refunds for bookings.

1. Free Cancellation

• Bookings can be cancelled free of charge if done at least 1 hour before the scheduled pickup time.
• For airport transfers, ensure you allow sufficient time for flight delays and adjustments.

2. Late Cancellation & No-Show Fees

• Cancellations made less than 1 hour before the pickup may incur a fee up to the minimum fare.
• No-show passengers (not present at the pickup location at the scheduled time) may be charged the minimum fare.
• Fees apply to cover driver time and operational costs.

3. Refunds

• If a payment has been made and a refund is applicable, it will be processed to the original payment method.
• Refund requests must be submitted via info@taxi-melbourne13.com.au with booking details.
• Processing time may vary depending on your payment provider.

4. Changes to Bookings

• We aim to accommodate changes to bookings where possible, subject to vehicle and driver availability.
• Changes must be communicated as early as possible via phone or email.

5. Contact for Assistance

For cancellations, refunds, or booking changes, contact us directly:

Taxi Melbourne 13
Melbourne, VIC, Australia
Website: taxi-melbourne13.com.au
Email: info@taxi-melbourne13.com.au
Phone: 1300465998